Designing for Trust: Three action-oriented playbooks

Alignment Humane design
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Greater Than X, a company based on the premise that “The way we design products and services is broken” has developed a specialty in Data Trust by Design (Watch their intro a MobX Conference 2017: It’s time to design for trust!).

What Designing for Trust means can be read in this article by founder Nathan Kinch:

Greater Than X have developed three in-depth playbooks applying best-practices to Design for Trust:

  • Data-Trust-by-Design_2019.pdf
  • Designing_for_Trust_The_Data_Transparency_Playbook (Second_Edition).pdf
  • Rebuilding_Trust_in_Financial_Services_(FirstEdition) 2.pdf

The three PDF’s can be downloaded here (as a zip-file on Google Drive).

PS. I will add this resource to delightful humane design.

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These are pretty solid playbooks. There is another one we published last year on the back of work we led on the CX Guidelines for the Consumer Data Right in Australia. Relevant to the humane tech community. You can :point_right:download via this link:point_left:

The core learning streams we have coming up on our platform turn much of what is in these playbooks into practical and action oriented learning. Would really love to collaborate with the humane tech community moving forward.

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This is indeed yet another great resource @m3me! Thank you very much for posting, and welcome to the Humane Tech Community :blush:

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Thank you! this is fantastic

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I’m all sooky and teary now. I had no idea you existed and I hope you’re partnering in the eHealth/medical research domain because what we need there yesterday is this:
(from your website)
“Preference is greater than acceptance. This is our foundational principle. This forces us to optimise for better, no matter what it takes.”

The need for preferred technology in regard to public health is enormous.
I can’t wait to learn more. Distilling and translating important messages is something always on my mind. Visual cues and solid UX pathways are key. I’m just learning a bit about codesign and how this may work. With some knowledge of asset mapping I’d imagine codesign rests heavily on utilising existing ways of communicating.

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