Original title: Over “optimizing” online banking - Elderly mistakes
A fancy online banking update has affected an elderly person I know. We can all get confused with online navigation updates, which we assume are well intended by the banks, can cause serious unintended errors. An 89 year old man I know got confused with a screen change caused by an update and clicked the wrong box and can’t remember what he did- but sees his account with negative numbers now!! One can say old people should have someone else pay their bills- but with how fast computers move and change- I think some of these pitfalls could be prevented by not overoptimizing our lives. I mean, how much Myers improved can we make everything. This will become dying marketing strategy at some point.
The convenience of all these fancy tech updates etc… is rendering a section of our population at risk for becoming less independent due to rapid changes in optimixation. Is it really necessary make a system better and more efficient and more streamlined than it already is?
I know changing user experirbce is used as a marketing tool- to have the most awesome streamlined experience, but is optimizing really optimal for all? We must examine this to technology humane for all who use it- including our senior elders.